Returns

NEED TO RETURN YOUR ITEM?

Not loving your #RWB purchase? No problem! You can return your items to us within 14 days for a refund.

Should you return your item after this time frame, you will only be eligible for a credit note. The decision to issue a credit note will be made on an individual order basis. 

Items can be returned up to 30 days after purchase date.  However, this will be for exchange or credit note only.

Please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked with make-up, fake tan or body lotions, etc. All items must be returned in the condition they were received, with the tags still attached.

Jewellery cannot be returned for health and hygiene reasons.

Cost to return your purchase will unfortunately not be refunded. We recommend you use a recorded service so your parcel can be easily tracked back to our #RWB Team. We cannot be held responsible for any lost parcels.

Please allow up to 3 working days for us to process your return and refund. It can take your bank a further 2-10 days to show this refund in your account. If you have any problems with your order, we ask that you let us know within 7 days. 


HOW DO I RETURN AN ITEM ?

That's easy! You can find all of the information to make a hassle-free return within your parcel. If you have lost your invoice, please enclose a note with your return including your contact number and name.  Please return your items to:

RUBY WOO BOUTIQUE, 713 GREAT WESTERN ROAD, GLASGOW, G12 8QX


If there is an issue with your order or your goods, please let our Customer Care team know as soon as possible!

PLEASE NOTE - Our postage costs are based on a shipping weight of 1kg. If a shipment weighs considerably more than this, we may request extra postage.

We recommend you obtain and keep a copy of your proof of postage when returning items to us.