*JAN 2021 LOCKDOWN – POLICY NOTICE*
Our returns policy will be operating as normal! Please see below.
CLICK + COLLECT – We will be open periodically for click and collect. We will post on our social media and send an email to all click and collect customers (please check junk mail!). Please leave yourself enough time to collect your item in order to qualify for the 14 day refund window. If you are unable to collect, please contact us ASAP and we can arrange for your item to be posted out (£3.95 – 48 hour tracked service).
CLICK + COLLECT – Both boutiques will be OPEN THURS 31st DEC 11-1pm.
*EXTENDED CHRISTMAS RETURNS*
IN STORE + ONLINE – Any item purchased 3rd Nov 2020 until Christmas will have an extended returns period until 6th Jan 2021 for EXCHANGE/GIFT CARD ONLY. Proof of purchase required.
NEED TO RETURN YOUR ITEM?
STORE COLLECTIONS – Returns policy applies from the date of your ‘READY TO COLLECT’ email notification. If you are unable to come into store within the first 14 days, please be aware that we can only offer an exchange 14-28 days from your ‘READY TO COLLECT’ email date. If you are unable to collect your order the first 14 days and would still like a refund as an option, we suggest opting for home delivery.
Not loving your #RWB purchase? No problem! You can return your online items to us within 14 days for a refund.
Should you return your item after this time frame, you will only be eligible for a credit note. The decision to issue a credit note will be made on an individual order basis.
Items can be returned up to 28 days after purchase date. However, this will be for exchange or credit note only.
Please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked with make-up, fake tan or body lotions, etc. All items must be returned in the condition they were received, with the tags still attached.
Jewellery/face masks cannot be returned for health and hygiene reasons.
Cost to return your purchase will unfortunately not be refunded. We recommend you use a recorded service so your parcel can be easily tracked back to our #RWB Team. We cannot be held responsible for any lost parcels.
Please allow up to 10 working days for us to process your return and refund. It can take your bank a further 2-10 days to show this refund in your account. If you have any problems with your order, we ask that you let us know within 7 days.
You have the right to cancel your online order up to 14 days from the day you receive your goods. You must notify us of your wish to cancel your order within this timeframe via email – firstname.lastname@example.org
FAULTY GOODS – Where an item is found to be faulty, you will have the choice of a full refund/exchange/repair. Faulty goods returned after 30 days – a replacement/repair will be given in the first instance.
HOW DO I RETURN AN ITEM ?
That’s easy! Just pop your invoice in your parcel. If you have lost your invoice, please enclose a note with your return including your contact number and name. Please return your items to:
If there is an issue with your order or your goods, please let our Customer Care team know as soon as possible!
PLEASE NOTE – Our postage costs are based on a shipping weight of 1kg. If a shipment weighs considerably more than this, we may request extra postage.
We recommend you obtain and keep a copy of your proof of postage when returning items to us.
PLEASE NOTE – Promotional codes are not valid or permitted to be used against GIFT CARD purchases.